Client Servicing Manager
Responsibilities:-
1. Effectively interface between the client and internal support teams to ensure timely and accurate service delivery. Ability to create a story out of data for clients.
2. Act as the primary point of contact for all client queries. Defend data and data trends.
3. Coordinate with all internal teams, viz. PMT, Field, MIS etc. to ensure data quality.
4. Up-selling and Cross-selling to existing clients, as part of client service.
5. High level of client engagement on a regular basis.
6. To bridge gaps between client expectations and service delivery team, understand client requirements and create SOP for smooth project delivery.
7. To be responsible for client retention, per client revenue increase & renewals
8. To deliver presentations for clients.
9. To achieve monthly, quarterly & yearly business plan for accounts handled
CANDIDATE PROFILE:
1. Previous experience of handling and analysis of FMCG data, viz. category, brands, SKUs.
2. A passion for data analysis and unearthing insights from data. An eye for detail.
3. High level of proficiency in MS office tools like Excel and Power Point.
4. Good business negotiation skills.
5. Good Listening Skills. Good inter-personal skills.
6. Excellent verbal and written communication skills in English.
7. Ability to deliver under deadlines.
8. Ability to adapt to changing priorities within a fast- paced business environment.
QUALIFICATON AND EXPERIENCE:
1. At least 4-5 years of Client Service experience in a market research company, consulting or B2B space, preferably in a data handling/number crunching role. Candidates from retail market research, pure service organizations, or FMCG focused consulting companies will be preferred.
2. MBA from a good business school
